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Privacy Policy (ECO Clean Solar Panel Cleaning LLC)

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Effective Date: 1/01/2026

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ECO Clean Solar Panel Cleaning LLC (“ECO Clean Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, contact us, or use our services (collectively, the “Services”).

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This Policy applies to information collected through our website and related online communications. It does not apply to third-party websites, platforms, or services that may be linked from our site.

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By using our Services, you agree to the practices described in this Privacy Policy.

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2) How We Use Information

We use your information to:

  • Provide quotes, schedule service, and perform requested work

  • Communicate with you about your request and service (including appointment coordination and service updates)

  • Improve our website, services, and customer experience

  • Maintain safety, prevent fraud, and enforce our policies

  • Comply with legal and regulatory obligations

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3) Text Messaging (SMS) and Phone Communications

If you contact us by phone or text message, we may use your phone number to communicate about:

  • quotes and estimates

  • scheduling and appointment updates

  • service-related questions and information

We do not send marketing or promotional text messages. We do not sell, rent, or share phone numbers for marketing purposes.

Message and data rates may apply depending on your mobile carrier.

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4) Cookies and Analytics

We may use cookies and similar technologies to:

  • enable core website functionality

  • understand website traffic and usage patterns

  • improve site performance and user experience

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

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5) How We Share Information

We do not sell your personal information.

We may share information in limited circumstances, including:

A. Service providers

We may share information with trusted vendors that help us operate our business (for example, website hosting, website analytics, and website form tools). These providers are expected to protect your information and use it only as needed to provide services to us.

B. Legal obligations

We may disclose information if required by law or if we believe in good faith that disclosure is necessary to:

  • comply with legal process or governmental requests

  • protect our rights, property, or safety

  • prevent fraud or security issues

C. Business transfers

If we are involved in a merger, sale, or transfer of business assets, information may be transferred as part of that transaction.

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6) Payments

We may accept payments through cash, checks, Zelle, Venmo, and Wix payment links (including Apple Pay where available).

  • If you pay via Wix payment links/Apple Pay, payment processing is handled by Wix and/or its payment processing partners. We do not store full credit card numbers on our systems.

  • If you pay via Zelle or Venmo, payment processing is handled by those platforms under their respective terms and privacy practices.

  • If you pay via check, we may retain transaction records for accounting, tax, and dispute resolution purposes.

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7) Data Retention

We retain personal information only as long as reasonably necessary to:

  • provide services and maintain business records

  • comply with legal, tax, and accounting requirements

  • resolve disputes and enforce agreements

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8) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. Any transmission of information is at your own risk.

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9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

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10) Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any information.

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11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Continued use of our Services after changes means you accept the updated policy.

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12) Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us using the contact information on our website.

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